Most IT teams run 7 to 12 separate tools: one MDM for Mac, another for Windows, a ticketing system, a procurement tool, an asset spreadsheet, and a handful of vendor portals. Walter replaces all of it. One platform for procurement, zero-touch provisioning, device lifecycle, AI helpdesk, and security compliance.

Walter covers 150+ countries for hardware procurement, delivery, and device retrieval. That includes customs handling, local sourcing, and market-appropriate hardware variants. Share your hiring locations at the demo and we will confirm exact coverage and delivery timelines for each.

With zero-touch provisioning, a device ships directly to the employee’s address, pre-configured with their apps, security policies, and identity setup. They power it on, sign in once, and are ready to work. No IT involvement required. Average time from hire confirmed to device delivered: 4 days.

The Platform gives your IT team full visibility and automation across the device lifecycle. You stay in control. Walter Managed takes it further: we handle day-to-day IT execution, support, and operations on your behalf. It is the option for companies that want to scale headcount without scaling their IT team proportionally.

When an offboarding is triggered, manually or via HRIS integration, Walter automatically revokes access, schedules device retrieval, sends the employee a prepaid return kit, and tracks the device status end-to-end. On arrival, the device is wiped and redeployed or retired. The whole process runs without your IT team lifting a finger.

Walter’s AI connects directly to your MDM, identity provider, and HR system. When an employee asks for help via Slack or Teams, it can see their device, apps, and access rights in real time. It resolves password resets, software installs, and access requests autonomously. Anything it cannot handle gets routed to your team with full context already assembled. On average, 70% of tickets never reach a human.

Walter works from 30 employees upward. Many customers start as a 2 or 3-person IT team supporting 200 people across multiple countries. Walter Managed is particularly popular with scaleups that want enterprise-grade IT operations without building an enterprise IT department.