BONATECH PARTNERS S.L. ("Walter!", "Company", "we", "us")
Tax ID (CIF): B26589119
Paseo Bonanova 22, Esc. C, 5-1, 08022 Barcelona, Spain
Table of Contents
These General Terms and Conditions ("Terms") govern the provision of products and services by Walter! to business customers ("Customer"). These Terms apply when the Customer signs an Order Form, places an order through the Walter! platform, or begins using any Walter! services.
Services and equipment are provided exclusively for professional business use (B2B).
Walter! may provide one or more of the following services ("Services"):
Services may be contracted individually or combined as specified in the Order Form. Walter! may use subcontractors or third-party providers to deliver the Services.
Each Order Form or order constitutes an offer by the Customer. An agreement becomes binding when Walter! accepts the order in writing or begins providing the Services.
Walter! may refuse or cancel any order for operational, compliance, availability or risk reasons. Walter! may perform credit and identity checks and may assign payment rights or leasing obligations to a third-party financing partner, in which case the Customer agrees to pay such partner.
Service duration is defined in the Order Form. Hardware leases are provided for fixed terms of 12, 24, 36 or 48 months, beginning on delivery or the Service Start Date.
At the end of the lease term, the Customer may return the equipment, renew the lease, or purchase the equipment if a buyout option is offered. Early termination may result in early termination charges as specified in the Order Form.
Non-leasing services (including MDM, ITaaS and platform access) continue for the period specified in the Order Form and may renew automatically unless terminated with prior notice.
All fees, billing frequency and payment terms are defined in the Order Form. Charges may include:
Prices exclude VAT and applicable taxes unless stated otherwise. All Charges are non-refundable except where required by law.
If the Customer fails to pay any undisputed invoice when due, Walter! may charge statutory interest, suspend Services, refuse new orders and/or terminate the Agreement.
Delivery dates are estimates only. The Customer must inspect equipment and report any defects, discrepancies or damage within five (5) business days of delivery, after which the equipment is deemed accepted.
The Customer is responsible for accurate delivery information and any additional costs caused by errors. Risk transfers upon delivery.
For purchased equipment, ownership transfers only after full payment. For leased equipment, ownership remains with Walter! or its financing partner.
The Customer shall use equipment for business purposes only, keep it in good working condition, and shall not sell, sublease, pledge or transfer it, and must follow manufacturer and Walter! guidelines.
Upon lease end or termination, equipment must be returned promptly in good working condition, complete with accessories and subject only to reasonable wear and tear.
Walter! may charge for repair or refurbishment, missing components, excessive damage, or replacement value if equipment is lost, destroyed or not returned. Equipment not returned within the specified period may be deemed purchased and invoiced at replacement value.
Where insurance or extended warranty is included, coverage is subject to the provider's terms. The Customer must report incidents promptly and cooperate with claims. Where no coverage applies, the Customer is responsible for loss, theft or damage.
Walter! grants a non-exclusive, non-transferable right to use the platform for internal business purposes. Platform access may be free or subject to fees as defined in the Order Form.
The Customer shall not copy, reverse engineer, modify, provide access to third parties, or use the platform to develop a competing service. Walter! may modify or replace platform features at any time.
Walter! will use commercially reasonable efforts to provide device management and security services; however, no system is completely secure. The Customer remains responsible for user behavior, internal security policies and data backups. Walter! is not responsible for incidents caused by Customer actions, misuse or third-party systems.
Walter! will provide IT services as described in the Order Form or scope of work. The Customer shall provide necessary access, cooperation, authorized contacts and accurate information. Walter! is not liable for delays or service issues caused by Customer actions, omissions or lack of cooperation.
The Customer is responsible for:
Each party shall comply with applicable data protection laws, including GDPR. Walter! will process personal data only as necessary to provide the Services and in accordance with its Privacy Policy.
All intellectual property rights in the platform, software, tools and documentation remain the property of Walter! or its licensors. Customer data remains the property of the Customer.
Each party shall keep confidential all non-public information received from the other party and use it only for purposes of the Agreement. This obligation survives termination.
To the maximum extent permitted by law, Walter! shall not be liable for indirect or consequential damages, loss of profits, loss of business, or loss or corruption of data.
Nothing excludes liability for fraud, gross negligence, or liability that cannot be excluded by law.
Walter! may suspend or terminate Services if the Customer fails to pay invoices, materially breaches these Terms, becomes insolvent, or misuses the Services or equipment. Termination does not affect accrued payment obligations.
Walter! may update these Terms from time to time. Updated versions will be published on the website and apply to new orders and renewals.
Neither party shall be liable for failure to perform due to events beyond its reasonable control, including supply chain disruptions, natural disasters, strikes or government actions.
Walter! may assign its rights or obligations to affiliates, subcontractors or financing partners. The Customer may not assign the Agreement without prior written consent.
These Terms are governed by the laws of Spain. Any dispute shall be subject to the exclusive jurisdiction of the courts of Barcelona, Spain.
Reach out to us at support@wearewalter.com and we'll get back to you promptly.