Privacy Policy — Walter!

This Privacy Policy explains how Walter Tech, Inc. ("we", "us", or "our") collects, uses, discloses, and otherwise processes personal data when you visit our website, request information, contact us, or use our services (collectively, the "Services").

If you have any questions or want to exercise your rights, please contact us at support@wearewalter.com.

Data Controller

The data controller is:

Data Controller:
Walter Tech, Inc.
131 Continental Dr, Suite 305, Newark, DE 19713, United States
Contact: support@wearewalter.com

EU Representative (per GDPR Art. 27):
Bonatech Partners S.L. (Tax ID: B26589119)
Carrer de la Diputació, 390, 08013 Barcelona, Spain
Contact: support@wearewalter.com

Bonatech Partners S.L. is the parent company of the Walter group and operates the Spanish business; Walter Tech, Inc. (a US subsidiary) operates the international business.

Personal data we collect

We may collect and process the following categories of personal data:

A) Data you provide to us

Identification and contact details (e.g., name, work email, phone number, company, job title).
Information contained in your communications (e.g., messages sent via forms, email, or chat).
Any other information you choose to provide.

B) Data collected automatically

Technical data (e.g., IP address, browser type, device information, operating system).
Usage data (e.g., pages visited, clicks, session duration, referring URLs).
Cookie and similar technology data (see "Cookies" section below).

C) Data from third parties

Where permitted by law, we may receive business contact details from partners, resellers, or public sources (e.g., professional networks) to support our business communications.

Purposes of processing

We use personal data for the following purposes:

To provide and operate the Services and respond to your requests.
To communicate with you (e.g., respond to inquiries, schedule calls/demos, provide customer support).
To manage business relationships, including contracting and administration.
To improve and protect our website and Services (analytics, performance, security, fraud prevention).
To send marketing communications where allowed by law and in accordance with your preferences.
To comply with legal obligations and enforce our terms or protect our rights.

Legal bases (GDPR/EEA)

Where the GDPR applies, we process personal data under one or more of the following legal bases:

Contract: processing necessary to perform a contract or take steps at your request prior to entering into a contract.
Legitimate interests: to run, improve, and secure our business and Services, provided such interests are not overridden by your rights.
Consent: for specific processing activities where consent is required (e.g., non-essential cookies, certain marketing).
Legal obligation: processing necessary to comply with applicable laws.

You can withdraw consent at any time where processing is based on consent.

Cookies and similar technologies

We use cookies and similar technologies to operate our website and, where applicable, to analyze traffic and support marketing activities.

Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can manage your cookie preferences at any time using the cookie settings available on our website. For more information, please refer to our Cookie Policy.

How we share personal data

We may share personal data with:

Service providers (processors) who help us operate our website and Services (e.g., hosting, analytics, CRM, email delivery, customer support tools). These providers are contractually required to protect personal data and only process it on our instructions.
Professional advisors (e.g., lawyers, accountants, auditors) where necessary.
Authorities where required by law or to protect rights, safety, or security.
Business transfers in the event of a merger, acquisition, reorganization, or sale of assets, subject to appropriate safeguards.

We do not sell your personal data.

International data transfers

Our service providers may process data outside the European Economic Area. When we transfer personal data internationally, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) and, where necessary, supplementary measures.

Data retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including:

To respond to requests and manage our relationship with you.
To comply with legal and accounting obligations.
To establish, exercise, or defend legal claims.

Retention periods may vary depending on the type of data and the purpose for which it is processed.

Security

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no security measure is perfect and we cannot guarantee absolute security.

Your rights

Depending on applicable law, you may have the right to:

Access your personal data.
Rectify inaccurate or incomplete data.
Erase your data ("right to be forgotten").
Restrict processing.
Object to processing (including for direct marketing).
Data portability (where applicable).
Withdraw consent (where processing is based on consent).

To exercise your rights, contact us at support@wearewalter.com. We may request information to verify your identity.

If you are in the EEA, you also have the right to lodge a complaint with your local data protection authority (in Spain, the Agencia Española de Protección de Datos (AEPD)).

Marketing

Where permitted by law, we may send you marketing communications. You can opt out at any time by using the unsubscribe link in our emails or by contacting us at support@wearewalter.com.

Children

Our Services are not directed to children and we do not knowingly collect personal data from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the "Last updated" date.

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Questions about your data?

Reach out to us at support@wearewalter.com and we'll get back to you promptly.